Terms and Conditions - Olleo Puzzles
1. Company identification
OLLEO SRL
42 Templar Street
1301 Bierges
ECB: 1007,943,727
BTW / VAT BE1007943727
Email: olleopuzzles@gmail.com
2. Applicability of the General Conditions
2.1 These general conditions (hereinafter the “General Conditions”) govern the sales of puzzles on the website https://olleopuzzles.com .
By placing an order, the Customer accepts them without reservation.
2.2 OLLEO reserves the right to modify the General Terms and Conditions. If applicable, the modified terms and conditions will apply as soon as they are published on the Site. Any order placed before the entry into force of these modified terms and conditions will, however, be subject to the terms and conditions valid at the time of the order.
2.3 The text of the General Conditions is available on the Site.
3. Definitions
In the General Conditions, OLLEO applies the following definitions:
- Puzzles : any puzzle offered by OLLEO for sale on the Site;
- Customer : any natural or legal person registered or wishing to register on the Site, with the aim of placing orders there, whether for private or professional purposes (hereinafter also referred to as “ You ”);
- Site : the website https://olleopuzzles.com operated by OLLEO.
4. Orders on the Site
4.1 The Puzzles appearing on the Site do not imply any commitment. The Puzzles do not constitute in any way a contractual proposition such that the simple desire expressed by the Customer to subscribe to them, outside of the ordering process detailed below, cannot, in itself, give rise to a contractual relationship.
4.2 The Customer who wishes to order via the Site declares that they are of legal age.
4.3 The parties are contractually bound, subject to what is stipulated in article 4.7, after the various order phases have been regularly and fully completed:
- The Customer selects the Puzzle(s) he wishes to order, by adding them to his basket;
- Once the Puzzle(s) have been selected, the Customer confirms their order, after having corrected their basket if necessary;
- The Customer then completes the order form online by entering certain data concerning him/her;
- Once the form has been completed, the Customer is redirected to a web page containing a summary of their order;
- After having previously accepted the General Conditions, the Customer is then redirected to a page inviting him to make payment using the payment methods offered on the Site;
- A web page and/or an email informs the Customer that their order has been processed.
The order is only effective upon confirmation of the order following receipt of payment or the validity of the payment method by OLLEO. This confirmation is sent to the Customer by email.
4.4 OLLEO reserves the right to suspend or refuse the order in the following cases:
- incomplete or incorrect order;
- communication of manifestly erroneous data;
- non-receipt of payment in accordance with the agreed terms;
- refusal of authorization from the Client's financial institution.
4.5 Price
4.5.1 All prices mentioned on the Site are inclusive of all taxes but do not include delivery costs, which are indicated on the Site, during the purchasing process, before the final validation of the order.
4.5.2 Offers and prices are valid on the day the Site is consulted. They may be modified at any time, it being understood that these modifications will have no influence on the obligations of the parties relating to orders previously confirmed by OLLEO. In the event of a clearly incorrect price being displayed, for example a derisory one, whatever the reason (computer bug, manual error, technical error, etc.), the order, even if validated by OLLEO, will be canceled, of which the Customer will be informed as soon as possible. The Customer will then be able, if they wish, to place a new order at the corrected and exact price.
Without prejudice to the foregoing, OLLEO is authorized, at any time and without prior notice, to suspend the possibility of ordering a Puzzle, to modify the offer of Puzzles or to modify the price range of Puzzles, it being understood that these modifications will have no influence on orders previously registered on the Site.
4.6 Payment
4.6.1 Payments are made in Euro (€).
4.6.2 When validating the order, payments are made using the payment methods available on the Site.
4.6.3 All payments are completely secure. The server is encrypted, and all information transmitted is encrypted.
4.7 Right of withdrawal and exceptions
4.7.1 The Customer acting for private purposes has a period of fourteen days to withdraw from the contract and cancel his order, without having to give a reason for his decision (hereinafter the "Right of Withdrawal"). The withdrawal period (hereinafter the "Withdrawal Period") expires after a period of fourteen days from the day of delivery of the Puzzle(s).
4.7.2 The Customer shall inform OLLEO, before the Withdrawal Period expires, of their decision to withdraw from the contract. To do so, the Customer may either:
- a) use the contact form template on the Site;
- (b) make another unambiguous statement setting out his decision to withdraw from the contract.
4.7.3 The Customer has exercised his Right of Withdrawal within the Withdrawal Period if he sends the communication concerning the exercise of the right of withdrawal before the expiration of this period. The Right of Withdrawal is communicated either by registered mail, by email or, again, via the Site. In the latter two cases, OLLEO communicates to the Customer without delay, an acknowledgment of receipt of the withdrawal on a durable medium.
4.7.4 The burden of proof regarding the exercise of the Right of Withdrawal in accordance with this article lies with the Customer.
4.7.5 OLLEO shall reimburse all payments received from the Customer without undue delay and in any event within fourteen days following the day on which OLLEO is informed of the Customer's decision to withdraw from the contract. This period may be extended until OLLEO actually receives the Puzzle.
4.7.6 Exceptions
4.7.6.1 The Customer acting for professional purposes does not have a right of withdrawal.
4.7.6.2 Returns will not be accepted if the Puzzle is not returned in its original and perfect condition.
5. Delivery times
Delivery times are provided for informational purposes only and are therefore not binding. If the delivery time is exceeded by more than 20% of the duration specified in the order, OLLEO will, where possible, contact the Customer to allow them to cancel their order or change the delivery or collection time.
6. Puzzle Conformity
7.1 OLLEO guarantees that the Puzzles meet the Customer's reasonable quality expectations.
7.2 If the Customer notices any non-conformity or apparent defect, he must immediately and imperatively report it to OLLEO under penalty of forfeiture.
7. OLLEO's liability
7.1 All information and photos published or disseminated on the Site relating to Puzzles are provided for informational purposes only to Customers who consult them and are therefore not contractually binding. This information and photos are provided by OLLEO without any commitment as to their exhaustive, precise and up-to-date nature, as to their updating and without any guarantee of any kind, express or implied. OLLEO does not guarantee the accuracy of the information on the Site, which may contain technical inaccuracies or errors. OLLEO disclaims any responsibility for updating the Site. Some of this information comes from suppliers, which OLLEO considers to be reliable sources. However, OLLEO declines all responsibility in the event of erroneous or incomplete information appearing on the Site.
7.2 OLLEO cannot be held responsible for improper use of the Puzzles.
7.3 OLLEO shall not be held liable under any circumstances for any direct or indirect damage incurred by the Customer in connection with their order. Similarly, OLLEO shall only be liable for its fraud or gross negligence. OLLEO is not liable for the fraud or gross negligence of its employees, principals and, as a general rule, its subcontractors and agents. In any event, in the event that OLLEO should be held liable for damages under mandatory contractual, tort, or other liability law, its liability is limited to the amount of the order.
8. Intellectual Property
Unless expressly stated otherwise, OLLEO, or in certain cases its suppliers, remain the exclusive owners of the intellectual property rights to the Puzzles, which may not be reproduced without prior written authorization.
9. Privacy
OLLEO collects personal data about its Customers. You will find more information on the Privacy page < hyperlink > of the Site.
10. Force majeure
10.1 In the event of force majeure making the execution of the agreement totally or partially impossible, OLLEO is released from all liability. It may reduce its commitments, terminate or suspend the order, without being required to pay any compensation.
10.2 The following are considered, in particular, by the parties, as cases of force majeure: wars, civil wars, strikes, attacks, fires, floods, delays due to suppliers, restrictions or provisions imposed by the authorities, epidemics, pandemics, total or partial interruption or blocking of electrical telecommunications networks, acts of computer hacking.
11. Miscellaneous
11.1 Waiver
11.1.1 The failure of a party to require the other party, at any time, to perform any obligation under the Agreement, or to enforce any provision of the Agreement, shall not be construed as a waiver of any right or remedy under the Agreement or in any way affect the validity of the Agreement or any part thereof.
11.1.2 No waiver shall be effective unless in writing and no waiver of any breach of contract shall be construed as a waiver of any breach of contract prior or subsequent to that to which such waiver relates.
11.2 Full agreement
The General Conditions, together with the Legal Notices and the Privacy Policy, contain the entire agreement of the parties and will prevail over any other verbal or written commitment.
11.3 Nullity
In the event that one of the clauses of the General Conditions is null and void following a change in legislation, regulation or following a court decision, this shall in no way affect the validity and compliance with the other clauses of the General Conditions.
12. Applicable law – Competent jurisdiction
12.1 The relationship between OLLEO and the Client is subject to Belgian law, regardless of the nationality of the parties.
Any dispute relating to the contractual relationship will be subject to negotiation between the parties and, where appropriate, mediation. In the event of failure, the dispute will fall under the exclusive jurisdiction of the courts of Walloon Brabant.